Refund policy

At C.J WALPOLE & Z.F WALPOLE, we take immense pride in providing high-quality, durable, and practical kitchen essentials—from our precision measuring spoons and ergonomic food tongs to our durable small cutting boards. We want you to feel completely confident and delighted with every purchase you make for your home. However, if a product doesn't meet your expectations or arrives in less-than-perfect condition, our straightforward and customer-first Return and Refund Policy is here to ensure a smooth resolution.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be free from food residue, grease, scratches, or odors.

  • It must remain in its original packaging, including all tags, inserts, and protective wrappings.

  • You will need to provide the order number, proof of purchase, or receipt.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your food tongs, cutting board, or measuring spoons arrive broken, damaged during transit, defective, or if you receive the wrong item, please contact us immediately at [email protected].

To expedite your request, please include:

  1. Your Order Number.

  2. Clear photos or videos demonstrating the issue or damage.

  3. A brief description of the problem.

Once verified, we will arrange a replacement or issue a full refund at no extra cost to you, and we will cover any return shipping charges associated with defective items.

Non-Returnable / Exempt Items

To uphold hygiene and safety standards for kitchen accessories, certain items cannot be returned:

  • Items showing signs of use, food contamination, or deliberate damage.

  • Items purchased during clearance or final sale events (unless defective).

  • Gift cards or downloadable digital content.

Return Process

  1. Initiate Your Return: Send an email to [email protected] stating your order number and the reason for the return.

  2. Review & Approval: Our customer support representative, Sharelle Holland, will review your request within 24–48 business hours.

  3. Ship Your Package: Once your return is authorized, securely pack the item and send it to our physical return address:

    Return Address: C.J WALPOLE & Z.F WALPOLE

    Attn: Sharelle Holland

    15-16 Madelyn Crt

    Cranbourne South VIC 3977

    Australia

Note: Unless the return is due to our mistake or a defective product, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Refund Process & Timeline

Once your return is received and inspected at our warehouse, we will email you to confirm receipt and notify you whether your refund has been approved.

If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days. Please remember that processing times may vary depending on your bank or credit card provider.